About Lyreco

Lyreco is more than just a workplace solutions company. We partner with our customers to drive performance, from savings to sustainability.

Lyreco Goodness

Lyreco Goodness describes our approach to everything – from products and suppliers to people and the planet. It means always doing the right thing...

Nespresso Machine Assistance

Nespresso professional machine assistance

In case you need assistance with your Nespresso® Professional machine, choose
the model of your machine below and let us guide you through assistance videos.

select your machine

Zenius range

Gemini range

momento range



aguila range

AGUILA 220/440

AGUILA 220/440

Operating during COVID-19?

Download our printable poster designed to provide guidance
around making a safe cup of coffee.

Zenius Range


Descaling your machine

Directions for using your machine

How to install a filter

Gemini Range


Directions for use


How to use milk

momento Range

Momento 100 Maintenance



Coffee preparation

Machine troubleshooting

Machine daily care

Filter installation

Momento 200 Maintenance



Coffee preparation

Machine troubleshooting

Machine daily care

Filter installation

aguila Range

Aguila 220/440 Maintenance

Air regulation

How to manage the cold start

End of day cleaning

Four golden rules

Aguila 220/240 Preparing Recipes

Preparing black coffee

Basics about milk and the secret
of the perfect foam

Preparing coffee and milk recipes

Recipes preparation

working towards carbon neutrality

When it comes to your coffee’s carbon footprint, it’s what you don’t see that makes the difference.
To reach Nespresso’s goal of becoming carbon neutral, they look at the entire lifecycle of a single
cup of coffee to reduce its carbon footprint. For example:


1. How green coffee is cultivated and transported

Cultivating and transporting green coffee accounts for 45% of each cup’s carbon footprint*. That’s why using a precise amount of coffee in our capsules and promoting sustainable farming practices are key to improving our carbon footprint and helping us reach our goal of becoming carbon neutral.


2. How a cup of coffee is prepared

37% of your coffee’s carbon footprint comes from how it’s prepared – from brewing to cup washing*. The Nespresso Professional precision brewing system uses only what’s needed to prepare a cup of coffee – optimising coffee, energy, and water usage – making it a sustainable way to enjoy coffee.


3. How the coffee is packaged

At 8%*, packaging is only the fourth largest contributor to your coffee’s carbon footprint. Plus, when you recycle Nespresso Professional capsules, you further reduce the carbon footprint of your cup of coffee.

*Source: Quantis 2020 Swiss B2B LCA